Email Customer Care
We ship orders via Signed For Priority International AirMail which is trackable online.
Most orders are shipped within 24 hours and our system is updated with tracking numbers every evening.
On very rare occasions it can take up to 48 hours or more. If we are away for a contest or in case you ordered a special item. In such cases we always notify you about the shipping date in advance.
If you would like Express Delivery please contact us about shipping rates before you order as we have to ask for a price based on your order from our shipping provider.
For shipping rates and delivery time information please read our Shipping page.
Returns & Exchange
Do you have a problem with your order? Send us an email and let us know what’s wrong and how we can help you. Products may be returned within 14 business days for a refund or if defective replaced with a new product.
Unused items can be replaced or sent back for a full refund (excluding shipping) as long as they are in the original state. There must be no visible wear to the product and the original packaging must be intact and included.
Damaged products caused by your own fault won’t be replaced. We will only replace manufacturing defects. Strings, pads and other accessories due to their nature are non refundable.
Shipping costs will not be refunded.
How to Order
Just put the wanted items into your shopping cart and after you done go to the Checkout page. There you have to fill the form with your billing & shipping address and choose your shipping method. After you done click the Purchase button and pay for your order. Registration is not mandatory for ordering from us, you can just check out as a guest.
Our webshop system use Paypal Payments Standard to receive payments. This means you can pay your order with your Paypal account if you have or with your Credit or Debit Card (VISA, Master Card) without having a Paypal account.
If you don’t have Credit Card and/or Paypal, you can choose the Direct Bank Transfer / Wire Transfer option. We will give you all the information you need to send us your payment. But orders will be sent out only after we received your transfer on our account.
YoYoRaven respects your right to privacy. Accordingly, we do not share or sell your information to any third-parties. Any and all information collected by YoYoRaven is used solely for the purpose of processing of your order.